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@SurfaceSupport ok then I’d rather continue here… tried the callback already & it was frustrating. Is my issue common or is my device weird?
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@SurfaceSupport I had hoped this would fix it: answers.microsoft.com/en-us/surface/forum/surfpro4-surfdrivers/surface-pro-4-screen-wont-wake-from-sleep/f9a73aca-c13a-4e26-a1bf-f409eed1a96e?auth=1 but neither that nor what the store employee applied have fixed it